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Real-Time Call Center Workforce Analyst
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-06
Listing for:
Health Care Service Corporation
Full Time
position Listed on 2026-08-06
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
HCSC is seeking a Workforce Management Analyst to oversee real-time/intraday scheduling for front and back office functions. The role focuses on monitoring SLAs, productivity, adherence, and staffing adjustments to optimize operations. Travel may be required.
The candidate should have a bachelor degree or equivalent experience, with 2 years in claims or customer service, plus strong analytical and communication skills to improve caller experience and staff performance.
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