Service Manager

• Level: Management
• Job Location:
  
  Albuquerque, NM 87109
• Position Type:
  Full Time
• Salary Range: $ - $
• Salary Travel Percentage:
  None
• Job Shift: Day

As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.

• Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
• Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
• Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements

• Consult with executive management regarding departmental objectives
• Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician

• Provides the resources necessary to have a clean and safe working environment
• Work with customers to quickly resolve concerns regarding service work
• Maintain positive working relationship with technicians and other support staff

• Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
• Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs

• Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
• Ensure that information flow to the technicians is adequate and timely
• Plan truck equipment, tooling purchases and other capital recommendations to executive management

• Health
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life
• PTO accruing on start date
• Sick Time
• Bereavement
• Short Term and Long-Term Disability
• EAP Program
• Safety Boot and Prescription Safety Eye Glasses Allowance
• Training and Advancement Opportunities

• Minimum Experience:
  
  At least five years of experience with heavy equipment

• Organizational Skills
• Telephone Skills
• Communication Skills
• Safety Knowledge
• Math, Reading & Writing Skills
• Product Knowledge
• Reasoning Skills

• Microsoft Word – Intermediate Level
• Microsoft Excel – Intermediate Level

Monday–Friday, 7:00AM- 4:00 PM

Office Environment with potential exposure to industrial environments

The noise level in the work environment is moderate to loud

• Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job
• Normal physical agility is a must
• Requires the use of both hands