Service Manager

As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.

The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.

Key Job

Activities:

Administrative Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently

Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process

Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements

Organizational:

Consult with executive management regarding departmental objectives

Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician

Work-Environment:

Provides the resources necessary to have a clean and safe working environment

Work with customers to quickly resolve concerns regarding service work Maintain positive working relationship with technicians and other support staff

Sales:

Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRsRecommend the most cost effective repair procedures and guidelines to our customers and PSSRsTechnical:

Maintain a clear line of communication to the Technical Services dept. regarding open technical issues

Ensure that information flow to the technicians is adequate and timely

Plan truck equipment, tooling purchases and other capital recommendations to executive management

Company Benefits:

Health Vision Dental
401K with Company Match
100K Employer paid AD&DSupplemental LifePTO accruing on start date

Sick Time Bereavement Short  Term and Long-Term DisabilityEAP Program Safety Boot and Prescription Safety Eye Glasses Allowance Training and Advancement Opportunities Education and/or Work Experience Requirements:

Minimum Experience:

At least five years of experience with heavy equipment

Required Skills and Competencies Organizational Skills Telephone Skills Communication Skills Safety Knowledge Math, Reading & Writing Skills Product Knowledge Reasoning Skills Computer

Skills:

Microsoft Word – Intermediate Level Microsoft Excel – Intermediate Level Work Environment Monday–Friday, 7:00AM- 4:00 PMOffice Environment with potential exposure to industrial environments

The noise level in the work environment is moderate to loud

Physical Requirements:

Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job Normal physical agility is a must Requires the use of both hands
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