Computer Operations Supervisor

Experience

Essential:

Essential:

M-F, 8 hour days. On Call 14 hours per weekday & on call 24 hours per day on weekends

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: IT
- Customer Service

FTE: 1.00

Full Time

Shift: Days

Responsible for the day-to-day functioning of the operations of IS computer systems; supervise and act as the primary point of contact for technical issues and all issues regarding operations production. Coordinate production of all hospital applications; continually works to streamline and improve existing operations production. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

• SUPERVISION
  - Supervise the Operations Team and serves as the primary contact for operations and systems issues for other IS groups and system vendors
• CONTACT
  - Serve as the primary contact for computer operations questions related to IT computer operations, and is available on a 24-hour basis to resolve operational problems
• SCHEDULE
  - Responsible for the efficient and effective scheduling of computer operators
• OPERATIONS
  - Perform computer operations functions on a daily basis, including completing tasks on the production schedule
• MONITOR
  - Monitor all systems and solve problems or bring them to attention of the appropriate personnel; receive and give turn-over to the other operators; restore files from backup tapes when needed
• SCHEDULE
  - Produce daily production schedules for all shifts, incorporate any special requests
• COORDINATE
  - Serve as primary point of contact for all operation productions; coordinate operational changes to existing production systems and reports; act as a gatekeeper for all production by coordinating requests between all different hospital applications
• COORDINATE
  - Coordinate system backups by ensuring correct tapes are onsite and available for all shifts, for any backups that are scheduled
• INTEGRATE
  - Implement new procedures and integrate new systems into the operations environment
• PROCEDURE
  - Streamline and improve existing operational procedures
• AUTOMATION
  - Apply extensive knowledge of operating system and command languages in automating operational tasks
• CODING
  - Produces documentation and performs coding of operational procedures
• DOCUMENTATION
  - Keep run sheets, schedules, and production documentation current at all times
• PROJECTS
  - Assume role of project leader on key operations projects
• TEAM
  - Participate as team member in intra/inter-departmental and cross-functional teams and cross-training
• DEVELOPMENT
  - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• MAINTENANCE
  - Assist in the care and maintenance of department facilities, equipment, and supplies

MINIMUM QUALIFICATIONS

Vocational training post-high school in related field

3 years directly related experience

Computer operations related systems training; MS Windows

TESTING REQUIREMENTS:

• Related Discipline

Essential:

Computer operations related VMS systems training; MS-DOS, MS Windows;
Novell Open VMS AXP/VAX experience 2 years directly related experience

No preferred experience

Essential:

• Not Applicable/Not Required

Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls;

and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

Working conditions:

• No or min hazard, physical risk, office environment
• Tuberculosis testing is completed upon hire and additionally as required

Relocation Assistance Available