Project Manager, Operations Management, Client Relationship Management

Job Summary:

Project Managers provide technical project management support for the sales efforts of the company. This role is critical in retaining profitability and solving complex issues that occur throughout a project. Project managers are accountable to ensuring the overall success of a project’s installation. They are responsible for finding potential threats to success early and finding solutions.

Responsibilities and Duties:

Pre-order

Communicate the project scope and requirements to the installation companies and request labor quotes.

Perform site visits to confirm site infrastructure, details, requirements and communicate to the team.

Review proposed product applications and communicate in project team meeting findings to ensure proper functionality.

Assist in the preliminary and final tagging of the product lines in Kham.

Review approved design development downloads from design.

Post-order

Review preliminary and final core plans from design as required.

Lead and coordinate pre-install meetings with all parties involved.

Schedule installations with the clients or GC’s and communicate to the team.

Communicate and ensure the installation companies’ compliance with all safety training, badging, and other project requirements.

Receive Plan Grid file from PC and upload necessary files as the project progresses.

Manage and coordinate all manufacture deliveries at site with the installation companies.

Continually review the product shipment status, LTL’s, shortages, and delays from manufacturers and communicate to the team.

Perform preliminary punch list walkthrough with installation companies to remedy all on-site issues prior to formal punch with client.

Perform formal punch list walkthrough with client and communicate with PC all product issues required to be rectified.

Perform site visits as required, identifying any short shipments, damages, wrong product, and communicate to PC’s for service notification submittals to the manufacturers.

Ongoing Create and maintain strong working relationships with installation and product vendors.

Attend weekly status report meetings to review active projects with the team.

Attend client and GC meetings as required and communicate to team the project status.

Obtain COI’s from installation companies and forward copies to finance.

Review weekly backlogs and send invoicing requests to finance for product and service invoicing.

Other duties as assigned.

Required Education Bachelor’s degree from a four-year college or university; or two plus years of related experience in project management in a contract office furniture dealership.

Required skills

Excellent technical and problem-solving skills

Excellent interpersonal skills in communication

Understanding of how to manage complex supply chain

Strong organizational skills

Ability to manage multiple projects at once Preferred skills

Plan Grid Project  Spec Adobe Acrobat Good knowledge of MS Office and proficient in Excel.

High level of product knowledge

High level of independence – able to work with minimal supervision