Customer Service Process Improvement Analyst
Listed on 2026-10-06
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Business
Business Analyst
PNM Resources, Inc. is seeking a Customer Service Performance Analyst to support assessment, development, and improvement of Marketing and Customer Service processes.
The role acts as a liaison to articulate business requirements and to report on best practices that drive continuous improvement of department metrics. The incumbent will lead process assessments, identify gaps, perform root cause analyses, and shape corrective actions in collaboration with management, focusing on data analysis and
Consider building your career as a Customer Service Process Improvement Analyst at PNM Resources, Inc.
The position is based in Albuquerque, NM, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 73..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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