Call Center Assistant Manager

Overview

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

• High School diploma or equivalency
• 3+ year(s) of appointment scheduling and/or call center training experience; proficiency in Microsoft Office 365 Copilot, Salesforce (I-360), and related applications; knowledge of our brands, preferred
• A passion for customer service and training
• Excellent interpersonal communication, time management, and organization skills
• Strong decision-making, problem-solving, and adaptability to challenges

• Participate in and lead goal-setting meetings with management and team
• Hire and train Lead-Setters in partnership with Human Resources (HR)
• Review recorded calls for quality assurance and record daily KPIs on scorecard
• Perform the responsibilities of a Lead-Setter
• Provide front desk coverage for walk-in traffic and events as needed

$21.00-$23.00/hr. plus bonuses

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

• Full-time, 32-40 hours per week (on-site)
• .5-1-hour meal break, non-exempt
• Monday-Friday: 8:30am-5:00pm
• Rotating Saturday: 9:30am-3:00pm

• Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
• Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center: