Service Center Technician III

Service Center Technician III

Albuquerque, NM

The Service Center Technician III shall provide all personnel necessary to perform professional Service Center/call center services to DOI/IA users and log all Incidents in the Service Center Ticketing System. The goal of the DOI/IA Service Center is to address all IT issues and resolve as many incidents as possible without escalation to other service groups.

• Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function defined within the performance work statement.
• Accept and process all customer Incident, Problem, and Change Tickets.
• Assist customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software to include commercial and DOI/IA developed software, LAN and stand-alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
• Continuously take proactive steps to reduce ticket escalations by adapting new trends, and changes to customer support requirements.
• Other duties as assigned.

• High school diploma or GED equivalent
• 5+ years of relevant experience
• Background check

• Ability to work nights, weekends and holidays as required.
• Excellent organizational, presentation, and customer service skills.
• Ability to efficiently and effectively identify and solve project issues.

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. If you are having technical issues or need an accommodation, please e‑mail us at  Every effort will be made to respond within 24 business hours.

https://(Use the "Apply for this Job" box below). Native preference under PL 93‑638. Drug‑free workplace.

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