Float Teller

Description

Summary

Performs member transactions, involving paying and receiving cash and other negotiable instruments. Posts deposits, provides account balances and related activities. Must keep accurate records of all transactions. Must adhere to set Branch Expectations.

• 50% 1. Greet members in a professional and courteous manner and perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Must keep accurate records of all transactions. Assist with duties pertaining to the opening and closing of the branch. Ensure utilization of fraud prevention measures.
• 15% 2. Assist members with the sale of money orders and cashier’s checks, negotiate coin slips and perform address changes.
• 15% 3. Balance teller drawer at the end of shift and comply with all policy and Balancing Guidelines and ensure strict adherence to established Security Violation Standards.
• 10% 4. Identify and suggest additional services where possible and provide routine information concerning services and direct members to appropriate departments. Assist authorized members with entrance to safe deposit boxes and bond redemption.

• 10% 1. Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input & answering the telephone. May perform basic member service transactions.

• 1. Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
• 2. Greet members promptly and respond appropriately to member service requests in accordance with established Service Standards.
• 3. Maintain a monthly balancing record established by the Excessive Balancing Guidelines.
• 4. Maintain the minimum number of security violations set forth in the Security Violation Standards.

Education: High school graduate or equivalent.

Experience: 6 months cash-handling experience required, and must be bondable.

Knowledge, Skills, Abilities: Must communicate effectively with members, supervisor & co-workers. Perform minor math calculations & balance large amounts of money & negotiable instruments. Demonstrate accuracy & attention to detail and cooperative team spirit. Ability to work in a changing environment & demonstrate knowledge of basic customer service & identifying member financial needs. Ability to deal with stressful situations and to work effectively with busy member traffic and workload and display a professional appearance and good attitude.

Bilingual a plus!