Service Center Technician III
Listed on 2026-05-24
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Service Center Technician III – Albuquerque, NM
Provide professional Service Center/call center services to DOI/IA users and log all incidents in the Service Center Ticketing System. The goal of the DOI/IA Service Center is to address all IT issues and resolve as many incidents as possible without escalation to other service groups.
Duties and Responsibilities- Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function defined within the performance work statement.
- Accept and process all customer Incident, Problem, and Change Tickets.
- Assist customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software to include commercial and DOI/IA developed software, LAN and stand-alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
- Continuously take proactive steps to reduce ticket escalations by adapting new trends, and changes to customer support requirements.
- Other duties as assigned.
- High school diploma or GED equivalent
- 5+ years of relevant experience
- Background check
- Ability to work nights, weekends and holidays as required.
- Excellent organizational, presentation, and customer service skills.
- Ability to efficiently and effectively identify and solve project issues.
Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at . If you are having technical issues or need an accommodation, please e‑mail us Every effort will be made to respond within 24 business hours.
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