Passport Center Assistant

Title

Passport Center Assistant

$13.50 Hourly

Main – Albuquerque, NM

Global Education Office (064A)

Student Employment

The Global Education Office is pleased to announce an employment opportunity for a Passport Center Assistant to assist the Passport Acceptance Agents with passport duties at UNM's Passport Center located inside the UNM Bookstore.

• Work every Friday 12:30 p.m.–4:00 p.m. and Saturday 9:30 a.m.–2:30 p.m.; additional hours may be available in the Fall semester.
• Provide fast and friendly customer service to the public in both appointment and walk‑in capacities.
• Greet and sign in customers, take and process photographs (including printing and cutting).
• Collect and make copies of passport application documents.
• Move equipment and supplies to the Bookstore Lobby for Saturday operations.
• Collect survey data and input it into the system.
• Perform other assigned tasks.
• Learn passport requirements and answer questions about applying for a passport and general questions about the Global Education Office.
• Conduct oneself in a highly professional, friendly, and open manner, demonstrate a positive attitude, and actively problem‑solve.

• Excellent internal and external customer service skills
• Excellent phone etiquette
• Ability to work both independently and as part of a team
• Required to work on Saturdays for up to 5.5 hours

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.