Customer Service Representative-Infusion

Join HME Specialists as a Full‑Time Customer Service Representative‑Infusion in Albuquerque and be part of an energetic team dedicated to enhancing patient care. In this onsite role, you will provide empathetic support to customers navigating complex medical supply needs. By solving problems and delivering exceptional service, you will contribute to an environment that prioritizes customer‑centric solutions.

You will receive great benefits including Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off.

As a Full‑Time Customer Service Representative‑Infusion at HME Specialists in Albuquerque, you will play a crucial role in ensuring seamless operations within our medical supply department. Your responsibilities include checking in scheduled and walk‑in customers, maintaining and updating patient medical records, engaging customers by phone and in person to assist them in placing orders for delivery, maintenance, or service changes, responding to service requests, upholding commitments, and supporting insurance companies.

You will answer incoming calls, verify patient demographics and insurance eligibility, and contribute to daily departmental activities and workflow.

To thrive in this role, you must respond promptly to customer needs and service requests, consistently meet commitments and deliver high satisfaction. Strong written communication skills are critical to read and interpret information accurately, while oral communication skills enable you to listen effectively and clarify customer inquiries. A collaborative spirit is vital; balancing team and individual responsibilities contributes to a positive team atmosphere.

Prioritization and time‑management skills are essential to handle multiple tasks efficiently.

• Respond promptly to customer needs; respond to requests for service and assistance; meet commitments
• Written Communication – read and interpret written information
• Oral Communication – listen and clarify
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; build a positive team spirit
• Prioritize and use time efficiently