Call Center Representative

Poulin Design Center has been a family‑owned home remodeling company for over 40 years! We are seeking a Call Center Lead‑Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

• High School diploma or equivalency (required)
• 1+ year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
• A passion for customer service and working as a team
• Efficient interpersonal communication, time management, and organizational skills
• Sound decision‑making, problem‑solving, and adaptability to challenges

• Participate in goal‑setting meetings with management and team
• Operate a multi‑line phone system and transfer call to the appropriate extension
• Review daily call cues to confirm appointments and leads
• Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
• Provide front desk coverage for walk‑in traffic and events as needed

Pay: $18.00–$20.00/hr. plus bonuses

• 401(k) profit‑sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

• Full‑time, 32‑40 hours per week (on‑site)
• 0.5‑1‑hour meal break, non‑exempt
• Monday-Friday: 8:30 pm‑5:00 pm
• Rotating Saturday and events: 9:30 am‑3:00 pm