Customer Service Representative; CSR

Position:
Inside Sales Representative - Service Titan Expert

Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using Service Titan, a leading field service management software. As a ISR with Service Titan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in Service Titan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:

• Utilize Service Titan software to manage and maintain customer service operations effectively.
• Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
• Ensure accurate and timely entry of customer information, service requests, and job details into the Service Titan system.
• Schedule appointments, dispatch field technicians, and coordinate service assignments through Service Titan's scheduling and dispatching features.
• Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via Service Titan's mobile app.
• Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
• Maintain a thorough understanding of the Service Titan software, including updates and new features, and provide training and support to other team members as needed.
• Proactively identify opportunities to optimize Service Titan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
• Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within Service Titan.
• Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:

• Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
• Proficiency in using Service Titan or similar field service management software is essential.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
• Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
• Detail-oriented mindset with a focus on accuracy and data integrity when working with Service Titan.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Familiarity with the field service industry and an understanding of service workflows is a plus.
• Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with Service Titan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!