Parking Services Rep

Parking Services Rep

UNM Parking & Transportation Services (PATS) is dedicated to creating a welcoming and accesible campus experience for students, faculty, staff, and visitors. We are seeking a full‑time, benefits-eligible Parking Services Representative to join our business office team. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and takes pride in delivering high‑quality service.

• Provide excellent customer service in person, by phone and through written communication (email and chat)
• Process a variety of transactions using a computer‑based point‑of‑sale (POS) system
• Respond to customer inquiries and resolve issues efficiently and professionally
• Apply and interpret standard operating procedures, policies, and guidelines accurately
• Maintain accuracy and attention to detail in a high‑volume, fast‑paced environment
• Learn and utilize multiple parking and transportation‑related systems
• Collaborate with team members to support daily operations and ensure service continuity
• Perform general administrative and customer support functions as needed

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• POS & cash handling experience
• Ability to communicate and provide excellent customer service to a diverse population
• Must be able to work weekends, evenings, and holidays
• Ability to work collaboratively and cooperatively with a team
• Strong oral, written and interpersonal communication skills
• Knowledge of Windows‑based computer operating systems
• Strong conflict resolution skills

• Must pass a pre‑employment criminal background check
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University’s influenza vaccination requirement
• All regular, non‑temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US‑UNM Collective Bargaining Agreement
• This position follows a Monday through Friday schedule between 7:00 a.m. and 5:30 p.m., with occasional evening and weekend shifts based on operational needs

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.