Inside Sales Dispatcher

Inside Sales Dispatcher

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to serve as the central hub, supporting daily operations and delivering an exceptional customer experience. This role manages inbound communications, scheduling, and coordination between customers and service professionals.

This position is ideal for someone who is organized, loves connecting with clients and adding value to their experience, and is comfortable managing multiple priorities in a fast-paced service environment.

Responsibilities:

• Answer inbound communication professionally and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Communicate appointment details and set clear customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records, schedules, and notes in the CRM system.
• Coordinate with office staff and field teams to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman "Done Right Promise"

Why Join Our Team?

• Room for Growth:
  As we expand, you'll have opportunities to advance into other office roles and develop new skills.
• Supportive Culture:
  Work in a small, friendly environment where you're encouraged to own the schedule, share your ideas, and collaborate.
• Meaningful Impact:
  Be a key player in delivering high quality services that keep our customers coming back.
• Competitive salary, paid holidays, and paid time off.

Qualifications:

• 2+ years of experience as a Customer Service Representative, Dispatcher, or similar role.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.
• Complete a background check.

Pay & Benefits:

• $18.00–$20.00/hour base, with realistic earning potential up to $22/hour through performance and milestone bonuses.
• Emphasis on work-life balance:
  Regular Mon-Fri day schedule with occasional Saturday mornings each quarter
• Paid holidays with 1 floating holiday and vacation
• Private office: 2nd story with amazing mountain views
• Stipend to personalize private office
• Supportive, team-oriented work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions

How To Apply:

Please submit your resume outlining your relevant experience and why you would be a great fit for this role. We are an equal opportunity employer and encourage candidates from all backgrounds to apply. We hire the best and support them every step of the way. If that sounds like you, apply today!