Bilingual Spanish Mortgage Customer Service Representative
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-07-04
Listing for:
LHH
Contract
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Spanish Customer Service, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Bilingual Spanish Mortgage Customer Service Representative
LHH Recruiting is assisting our client in Albuquerque, NM to hire on a contract basis a Bilingual Spanish Mortgage Customer Service Representative. The ideal candidate will have at least 2 years of experience in the mortgage servicing industry, proficiency with MSP Mortgage software, and a proven ability to communicate effectively with customers over the phone.
Responsibilities:- Provide exceptional customer service to mortgage clients via phone, addressing inquiries and resolving issues related to mortgage servicing.
- Utilize MSP Mortgage software to access, update, and manage customer accounts.
- Research and resolve account discrepancies, payment issues, and servicing questions.
- Collaborate with internal teams to ensure timely and accurate processing of customer requests.
- Maintain detailed records of customer interactions and follow up as needed.
- Ensure compliance with company policies and industry regulations.
- Minimum 2 years of experience in the mortgage industry (required) and fluency in Spanish.
- Proficiency with MSP Mortgage software (required)
- Experience speaking with customers over the phone (required)
- Strong communication and problem-solving skills
- Attention to detail and ability to multitask
- High school diploma or equivalent; additional education a plus
Pay Details: $21.00 to $23.00 per hour
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
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