Customer Service Associate

As a Customer Service Associate
, you will be interacting with our customers to provide world-class service through courteous and quality assistance. This includes flexing into various customer service roles – from processing vehicle returns to greeting customers, answering inquiries about vehicles, and directing their way through the rental center, ensuring a seamless experience for all customers.

• Provide world-class customer service by managing the rental (and occasionally return) process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with a professional appearance, language and behavior.
• Ensure every customer receives a clean and safe vehicle.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Show pride in Hertz and its brand.
• Collaborate with teammates, understanding how your role contributes to the team’s success.
• Goal: deliver WOW! – surprise and delight customers.
• Build brand loyalty.
• Use company-approved sales and service techniques to determine customer wants and needs.
• Offer optional products that meet customer needs.
• Prepare rental and return documents accurately and completely.
• Qualify each customer using Hertz’s rental requirement guidelines.
• Assist customers with directions, maps, local area information, and service inquiries.
• Review rental parameters with customers to ensure understanding of rates and charges.
• Confirm the return date and time on the rental agreement.
• Review all charges at vehicle return.
• Prepare the Rental Agreement Folder with required information.
• Answer phones in a friendly, helpful, and prompt manner.
• Resolve all customer service issues efficiently.
• Coordinate customer queue to minimize wait time and promote efficient service methods.

• Passion for customer service and attention to detail – go the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency; multi-task across systems while engaging customers in person or over the phone.
• Proficiency in English; good written and oral communication.
• Fluency in additional languages encouraged.
• Ability to thrive in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Professionalism and interpersonal skills.
• Strong teamwork experience.
• 100% customer focus in a customer-facing environment.

• Work flexible shifts, including weekends, holidays, and overtime as required.
• Work outdoors in all weather conditions.
• Stand for long periods of time.

• Hourly rate of $15.50 + commission, with On Target Earning potential starting at 2% and including monthly bonus plans.
• Bonus plans:
  Eligible for up to 12% of earnings.
• Benefits overview available at , including:
• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance:
  Hertz-paid basic life insurance covering one-time base annual pay at no cost.
• Retirement programs: 401(k) with employer matching (100% match on the first 3% and 50¢ per dollar on the next 2%).
• Paid parental leave & adoption assistance.
• Employee assistance program for employees and family.
• Educational reimbursement & discounts.
• Voluntary insurance programs – pet, legal/identity theft, critical illness.
• Perks & discounts – theme park tickets, gym discounts and more.

US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran.