Customer Service Representative Albuquerque, NM

Customer Service Representative

Customer Service Representative ("CSR") is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision.

· Working efficiently in a fast-paced, high-volume environment

· Answering a high volume of inquiries and meeting designated service level thresholds determined by the Company

· Providing information about our products and services, while demonstrating our commitment to customer service

· Maintaining a high level of confidentiality in regards to customer billing and credit card information

· Diffusing difficult customer situations

· Organizing and prioritizing workload

· Interacting positively with co-workers

· Providing excellent customer service that exceeds customers' expectations

· Multi-tasking quickly acquiring extensive product knowledge

· Other duties as assigned by management

· Good attendance is mandatory

· Demonstrate excellent spelling and grammar skills