Workflow Support Coordinator

Workflow Support Coordinator

Segra seeks a qualified professional to join our Albuquerque, NM office in a full‑time capacity.

The role is hybrid, requiring a minimum of three days in the Albuquerque office and the flexibility to work remotely two days each week.

The Workflow Support Coordinator responds to all pre‑ and post‑sales inquiries, ensuring that end‑to‑end processes are understood, adhered to, and aligned with corporate and customer goals. The coordinator evaluates and answers inquiries in a timely manner, guides internal customers on data flow and required fields, manages tickets in Service Now (Segra One), and tracks projects in SharePoint and Confluence. Collaboration with IT represents pre/post‑sales processes for system/tool implementations and enhancements.

The role also provides or assists in training across all markets and serves as a subject‑matter expert on pre/post‑sales processes, methods, and procedures.

• Prior professional experience is desired but not required; entry‑level candidates with strong knowledge of MS Office and a desire to learn are considered.
• Strong knowledge of MS Office applications such as Word and Excel.
• High school diploma or equivalent.

• Minimum of two years of experience in the telecommunications industry.
• Strong MS Office knowledge.
• Experience with process and workflow management.
• Clear, informative, persuasive, and collaborative verbal and written communication skills.
• Ability to work independently and effectively in a fast‑paced environment.
• Honesty, integrity, and courtesy in all interactions.
• Strong work ethic in supporting internal customer needs and responding promptly.

• Medical, dental, vision insurance.
• Life insurance.
• 401(k) match.
• Flexible Spending/Health Savings Accounts.
• Tuition and gym reimbursements.
• Vacation/PTO, paid holidays, floating holidays.
• Volunteer days, parental leave.
• Legal, accidental, hospital indemnity, identity theft, pet insurance.

Segra is an equal opportunity employer and prohibits discrimination of any kind. Discrimination may not occur on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

$23.42 - $26.35 per hour.