Customer Service Associate

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities:
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Ensure customer account information is up-to-date
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Record customer interactions and follow up on their experience with our company
• Identify common customer issues and bring them to the attention of the team
• Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
• Make outbound calls to schedule appointments and collect payments.
• Ensure customer account information is up-to-date.
• Create records of customer interactions and follow up to ensure all questions have been asked.
• Respond promptly and courteously to customer inquiries via phone, email, and in person.
• Schedule pest control services and coordinate appointments with customers.
• Provide information about our pest control services, pricing, and procedures.
• Address customer concerns or issues with empathy and professionalism.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with the pest control team to ensure efficient service delivery.
• Upsell additional services or products based on customer needs.
• Stay informed about pest control industry trends and company offerings.

Qualifications:

• Experience working in a customer-oriented atmosphere
• High school graduate, G.E.D. recipient, or equivalent
• Display strong communication skills, active listening skills, and personal skills
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer skills for data entry and utilizing customer management systems.
• Be willing to train on pest control services and products (training provided).
• Previous experience in customer service or a related field is a plus. Compensation: $29,000+

• Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
• Make outbound calls to schedule appointments and collect payments.
• Ensure customer account information is up-to-date.
• Create records of customer interactions and follow up to ensure all questions have been asked.
• Respond promptly and courteously to customer inquiries via phone, email, and in person.
• Schedule pest control services and coordinate appointments with customers.
• Provide information about our pest control services, pricing, and procedures.
• Address customer concerns or issues with empathy and professionalism.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with the pest control team to ensure efficient service delivery.
• Upsell additional services or products based on customer needs.
• Stay informed about pest control industry trends and company offerings.

Compensation:
$29,000 per year