Service Center Technician II

Service Center Technician II

Albuquerque, NM

The Service Center Technician II shall provide all personnel necessary to perform professional Service Center/call center services to DOI/IA users and log all incidents in the Service Center Ticketing System. The goal of the DOI/IA Service Center is to address all IT issues and resolve as many incidents as possible without escalation to other service groups.

• Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function defined within the performance work statement.
• Accept and process all customer Incident, Problem, and Change Tickets.
• Assist customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software to include commercial and DOI/IA developed software, LAN and stand‑alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
• Continuously take proactive steps to reduce ticket escalations by adapting new trends, and changes to customer support requirements.
• Other duties as assigned.

• High school diploma or GED equivalent.
• 3+ years of relevant experience.
• Background check.

• Ability to work nights, weekends and holidays as required.
• Excellent organizational, presentation, and customer service skills.
• Ability to efficiently and effectively identify and solve project issues.

We offer a broad range of benefits.

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are having technical issues or need an accommodation, please e‑mail us at  Native preference under PL 93‑638. Drug‑free workplace.

We participate in the E‑Verify Employment Verification Program.