Receptionist, Customer Service​/HelpDesk

Overview

Receptionist

Group1 Toyota of Albuquerque | A Group 1 Automotive Dealership

Toyota of Albuquerque is part of the fast-growing Group 1 Automotive
, a leader in automotive retail. We are looking for a friendly, professional, and customer-focused Receptionist/Cashier to join our team.

As the first and last point of contact for many of our customers, you'll play an important role in creating an exceptional dealership experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding customer service, we'd love to hear from you.

Why Join Us?

In addition to competitive pay, we offer:

• Health, Dental, Vision, Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment
• Ongoing training and career advancement opportunities

• Welcome customers with a warm, friendly, and professional attitude.
• Answer incoming phone calls and direct callers to the appropriate department or team member.
• Process customer payments accurately using cash, checks, and authorized credit accounts.
• Reconcile repair orders and verify invoices for accuracy, completeness, and proper documentation.
• Calculate labor, parts, taxes, shop supplies, and warranty charges as applicable.
• Complete accounting entries and documentation for repair orders in accordance with dealership procedures.
• Maintain accurate cash drawer balances and daily cash accountability.
• Securely handle customer vehicle keys and return them upon payment completion.
• File repair orders and maintain organized service records.
• Maintain confidentiality of customer and company information at all times.
• Support the service and accounting departments with additional administrative tasks as assigned.

• Previous receptionist, cashier, customer service, or administrative experience is preferred.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Self-motivated with strong organizational and time management skills.
• Comfortable using computers and dealership software systems.
• Ability to work effectively within established processes and procedures.
• High School Diploma or equivalent.
• Valid driver's license preferred.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.