Customer Service Representative

Customer Service Representative – Service Department

Group 1 Toyota of Albuquerque | A Group 1 Automotive Dealership

Deliver an Exceptional Experience. Build a Rewarding Career.

Toyota of Albuquerque, part of the Group 1 Automotive family, is seeking enthusiastic, customer-focused Customer Service Representatives to join our award‑winning Service Department.

As a Customer Service Representative, you'll be the first point of contact for many of our guests, helping create the exceptional experience that Lexus customers have come to expect. If you enjoy working with people, thrive in a fast‑paced environment, and are passionate about delivering outstanding service, we'd love to meet you.

• Competitive Compensation
• Professional, Team‑Oriented Work Environment
• Comprehensive Paid Training
• Career Advancement Opportunities
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Paid Time Off

• Deliver a warm, professional, and welcoming experience for every customer.
• Assist customers with service inquiries, scheduling appointments, and answering questions.
• Communicate effectively with customers regarding their service experience and next steps.
• Coordinate with service advisors and technicians to ensure a smooth customer experience.
• Maintain accurate customer records and documentation.
• Resolve customer concerns professionally and efficiently while maintaining a positive attitude.
• Follow up with customers to ensure satisfaction and build long‑term relationships.
• Support dealership goals by providing exceptional service that encourages customer loyalty and retention.

• Previous customer service, hospitality, retail, call center, or sales experience preferred.
• Bilingual (English/Spanish) is a plus.
• Exceptional verbal and written communication skills.
• Positive, friendly, and professional demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent problem‑solving and conflict‑resolution abilities.
• Comfortable using computers and learning dealership software.
• Strong work ethic with a customer‑first mindset.
• Professional appearance and presentation.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.