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Albuquerque Call Center Operations Lead
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-07-27
Listing for:
National Opinion Research Center - NORC
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
NORC at the University of Chicago is hiring an Assistant Call Center Manager for the Albuquerque site. This role leads the Telephone Survey and Support Operations (TSSO) team, shaping training, sample management, and quality standards. Onsite presence is required with evening and weekend shifts.
The ideal candidate has supervisory experience, strong problem-solving and communication skills, and proficient use of Microsoft Office and call scheduling tools. Eligible to work in the U.S.
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