Dispatcher, Customer Service​/HelpDesk

Join the Team That Keeps Albuquerque Running

At B Carlson Heating, Air Conditioning & Plumbing
, we've proudly served the Albuquerque community since 1971. Our success isn't just built on great technicians. It's built on exceptional people behind the scenes who keep everything moving.

As a Dispatcher
, you're more than someone answering phones and scheduling calls. You're the heartbeat of our operation. You'll help customers when they need us most, support our field teams, and play a critical role in delivering five-star service every day.

If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything on track, we'd love to meet you.

• Medical, Dental & Vision Insurance
• Pet Insurance
• Employee Discounts
• 401(k) with 4% Company Match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Weekly Pay
• Opportunities for growth and career advancement
• A team that values collaboration, accountability, and having each other's backs

• Coordinate daily schedules based on customer needs, technician skill sets, and call priority
• Dispatch and debrief technicians throughout the day
• Keep jobs running efficiently by monitoring technician performance and productivity
• Provide timely, professional communication with customers
• Work closely with leadership to help achieve daily and monthly goals
• Be the calm, organized voice that keeps the team moving forward

• High school diploma or GED
• At least 1 year of dispatch experience, preferably in a service-based industry
• Experience dispatching field technicians
• Service Titan experience is a plus
• Proficiency with Microsoft Office or Google Workspace
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• A positive attitude and the ability to perform well under pressure

Every successful service call starts with a great dispatcher. If you're ready to make an impact, grow your career, and join a company that's been trusted by Albuquerque families for over 50 years. Your next opportunity starts here.