Welcome Desk Representative - WCCNM

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Customer Service & Intake

• Greet customers, employers, partners, and visitors in a professional and welcoming manner.
• Assist customers with the sign-in process and ensure required information is collected accurately.
• Conduct initial customer intake to identify service needs and direct customers to the appropriate program, staff member, resource, or partner.
• Provide information regarding available workforce, education, training, and support services.
• Assist customers with basic navigation of self-service resources, including computers, printers, online systems, and workforce tools.
• Monitor customer flow and assist with managing customer queues and waiting areas.

Resource Room & Customer Support

• Support customers utilizing the Resource Room and self-service equipment.
• Assist customers with account registration, job search activities, and accessing online resources as appropriate.
• Ensure Resource Room policies and procedures are followed.
• Report equipment issues and assist in maintaining an organized and functional customer service area.

Communication & Referral Support

• Coordinate communication between customers, staff, and partners.
• Facilitate referrals to workforce programs, partner agencies, workshops, hiring events, and community resources.
• Schedule appointments and assist customers with connecting to appropriate services.
• Provide information regarding upcoming workshops, recruitment events, and center activities.

Administrative Support

• Maintain accurate customer sign-in records and service tracking information.
• Assist with data entry, record maintenance, and reporting requirements.
• Distribute informational materials and maintain resource displays.
• Support outreach activities, hiring events, workshops, and special projects as assigned.

• High School Diploma or GED required;
  Associate Degree preferred.
• One (1) year of customer service, administrative support, workforce development, public service, or related experience preferred.
• Experience working with diverse populations and providing customer assistance.
• Proficiency with Microsoft Office and basic computer systems.

• Strong customer service and interpersonal skills.
• Ability to communicate effectively with customers, staff, partners, and community organizations.
• Ability to assess customer needs and provide appropriate information and referrals.
• Ability to maintain professionalism in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining a positive customer experience.
• Ability to work independently and as part of a team.

Reports to the Operations Manager, Center Manager, or other designated supervisor.

Employment pending a successful background check, a valid New Mexico driver’s license and no more than one (1) moving violation in the past year. All new employees are hired subject to a one-year probationary status. Salary is entry level commensurate with experience.

The MRCOG is an Equal Opportunity Employer.