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Citizen Services Specialist II - Call Center & Escalations
Job in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-08-14
Listing for:
City of Albuquerque
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
The City of Albuquerque is seeking qualified candidates for a non-emergency call center role with supervisory duties in the absence of the shift leader. The position requires a high school diploma or GED with additional college coursework, plus years of computer operations and telecom experience.
Responsibilities include handling non-emergency calls, prioritizing requests, creating service tickets, and providing accurate information about City services.
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