Call Center Representative

Job in Albuquerque, Bernalillo County, New Mexico, 87113, USA

Listing for: Bath Concepts Independent Dealers

Full Time position
Listed on 2026-08-14

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management

Salary/Wage Range or Industry Benchmark: 18 - 20 USD Hourly USD 18.00 20.00 HOUR

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter

Qualifications:

High School diploma or equivalency (required)
1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
A passion for customer service and working as a team
Efficient interpersonal communication, time management, and organizational skills
Sound decision-making, problem-solving, and adaptability to challenges

Call Center Lead-Setter Responsibilities:

Participate in goal-setting meetings with management and team
Operate a multi-line phone system and transfer call to the appropriate extension
Review daily call cues to confirm appointments and leads
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
Provide front desk coverage for walk-in traffic and events as needed

Pay: $18.00-$20.00/hr. plus bonuses
Benefits:

401(k) profit-sharing retirement plan
Medical, dental, and vision insurance
Paid time off
Mileage reimbursement
Employee discounts
Referral programs

Schedule:

Full-time, 32-40 hours per week (on-site)
.5-1-hour meal break, non-exempt
Monday-Friday: 8:30pm-5:00pm
Rotating Saturday and events: 9:30am-3:00pm

Application Question(s):

Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.

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