Support Center Call Rep

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Regular Full-Time Administration, Albuquerque, NM, US

Salary Range: $16.00 To $20.00 Hourly

Join EANM as a full-time, Support
Center Rep
, you’ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need – all while delivering excellent customer service. If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you!

** Must be a New Mexico Resident or moving to New Mexico.

Starting pay range: $16.00 - $20.00 per hour, based on experience or certifications (CPSS or COA)

Why Choose Us?

• Paid on-the-job training &
  career advancement opportunities
• Extensive personalized training provided regardless of prior experience
• Internal Career Ladder
• Largest Ophthalmology & Optometry practice in the Southwest
• Telecommuting
  Opportunities after successful onsite training!!!

What You'll Do:

• Handle high call volume efficiently, with a friendly, professional attitude
• Schedule appointments based on physician preferences/templates and patient needs
• Verify insurance and demographic information
• Route non-scheduling calls to appropriate departments
• Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner

What We’re Looking For:

• Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must
• Strong telephone etiquette, organizational skills, and keyboard proficiency
• Friendly, team-oriented attitude and customer-first mindset
• Experience in healthcare or call centers is helpful but not required
• Bilingual in English/Spanish a strong plus

Benefits We

Offer:

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• 401(k)
• Education Assistance
• Company-paid Life, AD&D, & more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided uponhire.