Customer Service

Customer Service Representative

Albuquerque, NM | Fully Onsite | $18.00 - $20.00 per hour

LHH is seeking a Customer Service Representative for a growing organization in the consumer services industry in Phoenix, Arizona. This fully onsite opportunity is ideal for a customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service in a fast-paced environment.

This position serves as a primary point of contact for customers, assisting with inquiries, resolving concerns, processing requests, and ensuring a positive customer experience from start to finish. The right candidate will be an excellent communicator, detail-oriented, and committed to providing outstanding support.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels
• Provide accurate information regarding products, services, orders, and account details
• Resolve customer concerns professionally and efficiently while maintaining a high level of customer satisfaction
• Document customer interactions and update records within company systems
• Process customer requests, account updates, and service-related transactions
• Collaborate with internal teams to address customer issues and ensure timely resolution
• Follow established procedures while identifying opportunities to improve the customer experience
• Maintain productivity and quality standards in a high-volume environment

Qualifications

• Previous experience in customer service, call center, retail support, administrative support, or a related field
• Strong verbal and written communication skills
• Ability to handle multiple priorities while maintaining attention to detail
• Comfortable navigating computer systems and learning new technology platforms
• Effective problem-solving and conflict-resolution abilities
• Positive attitude with a commitment to delivering excellent customer experiences
• High school diploma or equivalent required

Preferred Qualifications

• Experience working in a consumer services environment
• Bilingual skills are a plus
• Experience with CRM systems and customer account management tools

Compensation & Benefits

• Hourly pay between $18.00 and $20.00, depending on experience
• Stable full-time schedule
• Opportunity to join a growing organization with career advancement potential
• Collaborative and team-oriented work environment

If you're looking for a customer service opportunity where your communication skills and dedication to customer satisfaction can make an impact, apply today.