Sales Representative

As sales Representatives, you play a crucial role in shaping our guests' experience. Your responsibilities include handling in-person and over-the-phone sales and reservations. You are the face of our company, promoting a friendly and welcoming environment and responding quickly and efficiently to our guests' needs.

• Greet guests, listen, and understand their needs.
• Instruct guests on how to use Waiver Stations.
• Perform sales of Lift Tickets, Rentals, Lessons, and Winter Tubing.
• Collects payment for products sold using our sales software focusing on cash management.
• Verify the cash drawer at the beginning of the shift and inform the supervisor immediately of any discrepancy.
• Maintain a work area that is clean and organized.
• Cheerfully provide directions or information about the mountain and its services.
• Dispense accurate information about Red River Ski & Summer Area, trail conditions, and activities.
• Effectively communicate information person-to-person or on the telephone.
• When communicating over the telephone, more descriptive language may be required to sell products accurately.
• In all sales, but especially when selling over the phone, accurate, complete information must be collected.
• Listen carefully to guest concerns, collect pertinent information, and find a solution for the problems.
• Make changes to guest purchases or reservations.
• Keep communication lines open with supervisors in Guest Services and Ski School.
• Issue Season Passes and Employee Passes.
• Load employee debit cards and collect appropriate forms for payroll deduction.
• Keep kiosks stocked and resolve user issues
• Collects and distributes mail and messages.
• Performs a variety of clerical duties.
• Operates Lost and Found service.
• Be willing to work weekends, holidays, and overtime if required.

• Opening procedure includes stocking and cleaning the area before opening.
• Closing procedure including Closeout drawers, stock, and clean, lock doors.
• Assist the reservations department in processing phone or online reservations.
• Assist the marketing team during special events, including selling registration or tickets.
• Willingly perform any task outside the normal job parameters that enable
  
  Red River Ski & Summer Areato present itself well.

• Willingness to learn new software. Training provided.
• Must be dependable and punctual with daily scheduling.
• Demonstrate good guest and employee relation skills:
  Be pleasant and patient with everyone.
• Ability to multitask in a fast-paced environment.
• Ability to understand and respond quickly to instructions.
• May be required to stand for long periods.
• May be required to work holidays and weekends.

• High School Graduate or GED.
• Prior Guest Services and Cashiering experience preferred but not required.