Bilingual Customer Service

Bilingual Customer Service

LHH Recruitment is currently hiring a Bilingual Customer Service Representative on behalf of a growing financial services company in Albuquerque! This is a great opportunity for someone who enjoys working with customers and businesses, providing solutions, processing documents, and working in a professional, fast-paced environment. This role is fully onsite, Monday-Friday. It will compensate between $20/hr-$23/hr DOE.

The Customer Service Representative will communicate directly with customers and business clients while handling a combination of inbound and outbound phone calls. This position will also be responsible for document processing, reviewing information for accuracy, and maintaining customer records. The ideal candidate will be professional, detail-oriented, comfortable handling sensitive financial information, and able to provide excellent service.

• Handle a high volume of inbound and outbound phone calls with customers and business clients
• Communicate professionally with customers and businesses to answer questions and resolve issues
• Provide assistance with account information, requests, and general inquiries
• Process, review, and maintain customer and business documents
• Verify information and ensure documentation is complete and accurate
• Research customer concerns and provide appropriate solutions
• Make outbound calls for follow-up, account updates, and customer outreach
• Document customer interactions and update information accurately in internal systems
• Communicate clearly and professionally in both English and Spanish
• Maintain confidentiality when handling customer, business, and financial information
• Follow established policies, procedures, and quality standards
• Work closely with internal teams to resolve customer and business inquiries
• Manage multiple priorities while maintaining accuracy and attention to detail

• Bilingual in English and Spanish required
• Previous customer service, call center, administrative, or document processing experience preferred
• Experience communicating with both individual customers and business clients is a plus
• Strong verbal and written communication skills
• Professional phone presence
• Comfortable handling both inbound and outbound calls
• Strong attention to detail and organizational skills
• Ability to review and process documents accurately
  
  Comfortable navigating multiple computer systems while assisting customers
• Reliable and professional with a strong work ethic
• Financial services, banking, lending, insurance, or other regulated-industry experience is a plus

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.