Field Service Engineer III C3

Overview

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $37.00 - $51.20 per hour

Location:

Albuquerque, NM

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You ll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.

Additionally, you ll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials.

You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

• Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
• Follow procedures learned during training, as well as published task plans, to test equipment and diagnose and resolve technical problems
• Complete required job documentation, safety training and procedures for processing parts
• Professionally represent Applied Materials to the customer, using a customer-first mindset
• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset

• An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience
• Ability to read electrical and mechanical schematics
• Clear and effective written/verbal communications skills, with an emphasis on documenting details
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
• Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and proper usage, including a digital multimeter

• 4–7 years of work experience in semiconductor industry or another equipment support industry

• You’ll work on rotation and in shifts so that customers have ongoing support
• You’ll need the ability to:
  • lift at least 35 lbs
  • work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves
  • sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time
  • determine differences in colors
• You’ll need a valid driver’s license and passport

We offer a competitive and comprehensive total rewards and benefits package,…