PT- Vault Clerk

The Cage Cashier is responsible for assisting casino guests with transactions, loyalty program inquiries, and promotional activities. This dual-role position includes cashiering duties and Players Club responsibilities, ensuring a seamless and enjoyable experience for all patrons while promoting the casino’s loyalty programs and services.

• Process guest transactions, including cashing checks, exchanging currency, issuing gaming tickets, and redeeming vouchers.
• Balance cash drawers at the start and end of each shift to ensure accuracy.
• Follow security and compliance protocols for all monetary transactions.

• Answer questions about gaming payouts, promotions, and other casino services.
• Address and resolve guest concerns regarding financial transactions.

• Maintain accurate records of all transactions.
• Adhere to gaming regulations and internal controls for cashiering operations.
• Enroll guests into the casino’s loyalty rewards program.
• Explain program benefits, rules, and promotional offers to guests.

• Assist guests with Players Club account inquiries, including earning and redeeming points, updating account information, and printing replacement cards.
• Promote and cross-sell services, such as upcoming events and promotions.

• Distribute promotional materials and assist with event registration.
• Ensure guests are informed of ongoing and upcoming offers.

• Deliver exceptional service by creating a welcoming and positive experience for all guests.
• Respond promptly and professionally to guest concerns or complaints.

• High school diploma or GED required.

• Prior experience in customer service, cashiering, or a hospitality role preferred.
• Experience in a casino or gaming environment is a plus.

• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and handling point-of-sale or casino management software.
• Strong attention to detail and ability to work accurately in a fast-paced environment.

• Friendly and professional demeanor.
• Ability to handle cash and sensitive guest information responsibly.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Operates in a fast-paced casino setting with frequent guest interaction.
• May require standing for extended periods and handling repetitive tasks.
• Noise levels and exposure to smoke may vary depending on the casino’s environment.

This role provides a foundation for advancing to supervisory positions in the cage, marketing, or other guest services departments within the casino.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Expected hours: 20-30 per week

The Apache Nugget Casino offers Northern New Mexico’s newest gaming experience with full travel center amenities. Part of the Jicarilla Apache Nation, we’ve created a destination that serves travelers, truckers, and gaming enthusiasts alike.