PT- Vault Clerk
Listed on 2026-06-26
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Entertainment & Gaming
Customer Service Rep, Casino, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Casino, Spanish Customer Service, Event Manager / Planner
The Cage Cashier is responsible for assisting casino guests with transactions, loyalty program inquiries, and promotional activities. This dual-role position includes cashiering duties and Players Club responsibilities, ensuring a seamless and enjoyable experience for all patrons while promoting the casino’s loyalty programs and services.
Financial Transactions- Process guest transactions, including cashing checks, exchanging currency, issuing gaming tickets, and redeeming vouchers.
- Balance cash drawers at the start and end of each shift to ensure accuracy.
- Follow security and compliance protocols for all monetary transactions.
- Answer questions about gaming payouts, promotions, and other casino services.
- Address and resolve guest concerns regarding financial transactions.
- Maintain accurate records of all transactions.
- Adhere to gaming regulations and internal controls for cashiering operations.
- Enroll guests into the casino’s loyalty rewards program.
- Explain program benefits, rules, and promotional offers to guests.
- Assist guests with Players Club account inquiries, including earning and redeeming points, updating account information, and printing replacement cards.
- Promote and cross-sell services, such as upcoming events and promotions.
- Distribute promotional materials and assist with event registration.
- Ensure guests are informed of ongoing and upcoming offers.
- Deliver exceptional service by creating a welcoming and positive experience for all guests.
- Respond promptly and professionally to guest concerns or complaints.
- High school diploma or GED required.
- Prior experience in customer service, cashiering, or a hospitality role preferred.
- Experience in a casino or gaming environment is a plus.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and handling point-of-sale or casino management software.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Friendly and professional demeanor.
- Ability to handle cash and sensitive guest information responsibly.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Operates in a fast-paced casino setting with frequent guest interaction.
- May require standing for extended periods and handling repetitive tasks.
- Noise levels and exposure to smoke may vary depending on the casino’s environment.
This role provides a foundation for advancing to supervisory positions in the cage, marketing, or other guest services departments within the casino.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 20-30 per week
About Apache Nugget CorporationThe Apache Nugget Casino offers Northern New Mexico’s newest gaming experience with full travel center amenities. Part of the Jicarilla Apache Nation, we’ve created a destination that serves travelers, truckers, and gaming enthusiasts alike.
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