Sports Book Writer - Hsbw

Base Pay

$15.46 / Hour

21 years or older

Responsible for greeting and responding to guests’ betting requests regarding sports book bets, current, ongoing, and upcoming promotions and special events while promoting and exhibiting World Class Guest Service to all Isleta Resort and Casino employees and guests.

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate bets; confirm or clarify guest bets before they leave the ticket window.
• Handle guest betting requests in a calm, professional, and prudent manner.
• Maintain close ties with customers to engender loyalty.
• Anticipate, respond to and consistently meet or exceed the needs of guests.
• Provide timely, accurate information and service; take initiative to find answers when unsure.
• Enter betting information correctly into the computer.
• Verify winning tickets for guests.
• Maintain and verify a cash bank.
• Accept money and give sports tickets to guests.
• Maintain and update betting sheets.
• Create and process new guest member profiles in the Player’s Club computer and data systems.
• Promote positive guest relations through prompt, courteous, and efficient service.
• Ensure an open and welcoming atmosphere that promotes skill enhancement.
• Give basic instruction on all promotions and special events, as requested.
• Occasionally perform duties of subordinates and other duties as needed.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• None

• High School Diploma or GED equivalent, preferred.
• Three (3) months consecutive cash handling experience, preferred.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must successfully pass a pre‑employment drug test and background investigation.
• Must be flexible with work schedule, willing to work any days/hours as needed to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

• Positive attitude toward internal and external guests at all times.
• Ability to take direction well.
• Strong computer skills, able to operate Player Rating System applications and software.
• Accuracy and composure performing tasks under high levels of stress with minimal supervision.
• Strong organizational and time management skills with attention to detail.
• Effective written and verbal communication in English; ability to defuse hostile guest situations.
• Basic mathematics skills including addition, subtraction, multiplication, and division.
• Highly developed customer service and interpersonal skills with integrity and respect for individuals.
• Strong commitment to organizational goals, discretion, and loyalty when handling confidential information.
• Strong critical and analytical thinking skills.
• Flexibility to work a varying schedule, including evenings, weekends, and holidays.

• Ability to lift, move, and place 25 pounds.
• Ability to sit and/or stand for extended periods of time.

Work is generally performed in a casino setting with exposure to second‑hand smoke and a high noise level, and a high‑paced office setting. Occasionally may be required to interact with hostile and/or angry guests.

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non‑essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:
1. Enrolled Pueblo of Isleta Tribal Member;
2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.