Cage Cashier

Age Requirement: 21 years or older.

Responsible for performing complex cashiering functions that support the Isleta Resort and Casino’s gaming operations while promoting and exhibiting world‑class guest service to all Isleta Resort and Casino employees and guests.

All team members will display 100% commitment to world‑class guest service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Accurately conduct internal and external guest cage transactions such as gaming redemptions, currency exchanges, credit card advances, check cashing, and bank issue/return.
• Accurately maintain and verify issued bank inventory and funds.
• Prepare and maintain all paperwork necessary to accurately reflect transactions processed in order to keep assigned bank impress in balance.
• Promote and ensure an open and welcoming atmosphere that enhances skill, improves employee morale, and fosters positive guest relations.
• Greet internal and external guests, maintain a friendly and inviting atmosphere, and promote positive guest relations through prompt, courteous, and efficient service.
• Perform other duties as required.

None.

• High school diploma or GED equivalent, required.
• Minimum of one (1) year of high‑volume cash handling experience, required. Casino cash handling experience preferred.
• Demonstrate basic math skills; a knowledge test may be given.

• Must be able to acquire and maintain a Key Gaming License issued through POIGRA.
• Must successfully pass a pre‑employment drug test and background investigation.
• Must be flexible with work schedule and willing to work any day or hour as required.
• Must maintain all Isleta Resort and Casino‑wide educational and certification requirements.

• Perform basic mathematics including adding, subtracting, multiplying, and dividing in all units of measure.
• Manage multiple cash transactions to established company standards.
• Handle high‑volume cash drawers efficiently.
• Possess moderate computer skills and operate Microsoft applications.
• Accurately and successfully perform tasks and meet deadlines under high stress with minimum supervision.
• Strong organizational, analytical, and time‑management skills; pay close attention to detail including numbers, spelling, and grammar.
• Take direction and feedback well.
• Make sound and accurate decisions.
• Highly developed customer‑service and interpersonal skills, including integrity and respect for individuals.
• Commit to organizational goals and objectives while exercising discretion and loyalty when handling confidential information.
• Strong critical and analytical thinking skills.
• Work a flexible and varying schedule, including evenings, weekends, and holidays.

• Stand for extended periods of time.
• Lift, move, and carry 25 to 35 pounds.
• Push and/or pull up to 50 pounds.
• Maneuver awkward and unstable loads of coin and/or other cage/vault products.

Work is generally performed in a highly secured and monitored casino bank and vault setting with exposure to second‑hand smoke, high noise levels, various lights and sounds, and a fast‑paced environment. Occasionally may be required to interact with hostile and/or angry employees and guests.

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all‑inclusive and the job may require other essential and/or non‑essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non‑essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino will, at all times and for all positions, give hiring, transfer, and promotion preferences to qualified Native American applicants in the following order:
1) Enrolled Pueblo of Isleta Tribal Member;
2) Enrolled Pueblo of Isleta Descendants;
3) Registered Native American from a federally recognized tribe.