Entertainment Manager

Age Requirement: 21 years or older

Position Summary

Responsible for securing and implementing world class entertainment and special events on the national, regional, and local level for the Isleta Resort & Casino In addition to Supporting the Marketing Department.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities:
This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• 1. Responsible for Managing entertainers and artists, performances, and events.
• 2. Responsible for managing any Entertainment or Special Event contracts and making sure it follows all in-house processes and lawyer reviews when processing. Must follow up with completion of all parties and subsequent distribution.
• 3. Responsible for creating and managing the Entertainment Budget and any associated Capital Budgets including working with financials.
• 4. Manages any Talent Buying Agencies, Entertainers, or Special Event groups such as Festival and Fair groups.
• 5. Responsible for negotiating any contracts, fees, or special requests either directly, or in tandem with a Talent Buyer or with a booking agency.
• 6. Responsible for managing all vendors including production agencies including sound and lighting agencies as well as set up or tear down crews.
• 7. Must be able to manage our outside vendors such as ticketing companies, transportation companies, hotels, publicists, 3rd party entertainment sponsors, agencies and merchandise vendors etc. in a professional manner.
• 8. Must be able to manage our in-house departments such as catering, transportation, hotel, security and retail.
• 9. Manages and prepares, logs, files, enters, processes and maintains department purchase requisitions for Entertainment and Special Events including any associated Promotional or Player Development needs or requests.
• 10. Coordinates all Special Events and Entertainment with other departments involved such as Security, Hotel, Retail, Food and Beverage, Players Cub/Box Office etc.
• 11. Must stay current on regional and local entertainment venues, acts and routing for acts and special event opportunities.
• 12. Responsible for researching acts and providing information on past bookings including but not limited to venues played, average ticket prices, associated opening or closing acts, demographics on fan base, genre of music.
• 13. Manages and maintains the Isleta Resort and Casino’s Entertainment contacts or databases of booking agents, acts, production companies, and any associated entertainment or special event vendor.
• 14. Accurately tracks all Resort & Casino Entertainment or Special Events and maintaining and providing reports to determine the return of investment (ROI) or the effectiveness and profitability of individual acts, entertainers, or special events.
• 15. Manages all schedules and processing of paperwork for all volunteers and paid volunteers or workers including ushers for all Entertainment & Special Events.
• 16. Coordinates efforts with other departments internally to service anticipated guest needs.
• 17. Responsible for arranging for artist and any associated VIP or sponsor ticket requests.
• 18. Ensures the departmental operations are in continued compliance with the Isleta Resort and Casino policies and procedures, State Compact, and Tribal Gaming Regulations.
• 19. Must be knowledgeable on all entertainment, promotions, special events and be able to provide information to all Isleta Resort and Casino employees and guests.
• 20. Responsible for hiring and managing the ushers and/or any events staff including writing and maintaining schedules and managing payroll requirements associated with overtime.
• 21. Assists the Director of Marketing as needed.
• 22. May perform other duties as assigned.

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