Warehouse and Customer Support Representative

• Act as the primary point of contact for clients, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations and Sales Team to deliver exceptional customer experience.
• Support walk-in showroom customers and perform warehouse operations as needed.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports.

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Demonstrates strong customer service skills, effectively managing client interactions and inquiries while maintaining accurate records in the JDE system. Proficient in inventory management and collaboration with sales teams to enhance customer experience.