Executive Host Marketing

• Base Pay $56,884.04 / Year
• Employee Type Exempt

1150

Age requirement: 21 years or older

Responsible for implementing and promoting Player Development programs, policies, and procedures while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities:
This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Provides excellent guest service and hospitality to the Resort and Casino’s guests.
• Solicits and develops our valued guests through contacts within the community and on the casino floor.
• Utilizes all players tracking systems applications and software to target active players on the casino floor.
• Responsible for meeting weekly & monthly guest contact, event bookings and benchmark and other departmental goals.
• Assists and plans special events, to ensure guest satisfaction and event success, giving special attention to high level guests who may be in attendance.
• Secures hotel, dining, entertainment, event, and transportation reservations and VIP services for our valued guests.
• Responsible for increasing visits, gaming play, and length of stay for all rated gaming guests.
• Reviews guest activities and promotional status with Executive Host, Player Development Manager and Director as required.
• Notifies our valued guests through telemarketing and letter writing about services available, promotional opportunities, and special events to assure guest retention and repeat business.
• Research’s and evaluates play and patterns in order to reach our valued guest with the gaming and resort experience.
• Develops, establishes, and retains relationships with our valued guests thru telemarketing & written correspondence.
• Utilizes the player rating system to determine comp worth.
• Meets, greets and delivers exceptional service to all our valued guests, must be visible and able to be reached by all departments.
• Utilizes our player tracking systems for player tracking, analysis and data.
• Works with Hotel Front Desk, Reservations, and Valet staff to coordinate our valued guest arrivals and requests of special accommodations and amenities.
• Creates and establishes the Players Club memberships through fostering relationships and promoting the use of the Players Club card and programs.
• Maintains security and confidentiality of files, records, lists, and other player and financial information.
• Maintains a high standard of courtesy, professionalism, and discretion in communications to or about our valued customers, their arrangements, and finances.
• Completes required paperwork as designated by the department and/or management’s request.
• Responds to guest’s inquires including e-mails, telephone calls and text promptly.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events, as requested.
• Occasionally assists in the Players Club and Box Office to ensure guest service goals are met.
• Assists and participates in marketing functions as required.
• Occasionally performs duties of subordinates and other duties as needed.

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