Poker Floor Supervisor

• Base Pay $27.35 / Hour
• Employee Type Non-Exempt

• Name Juan Garcia
• Phone
• Email

0130

Summary

AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for monitoring, overseeing, and administering the day-to-day Poker operations, functions, and personnel while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees & guests. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Responsible for the protection of table banks, the playing public, and casino integrity.
• Places Poker Room cards into service and removes them from service.
• Resolves external guest issues and problems in a timely and professional manner, on behalf of management.
• Maintains constant awareness of floor activity.
• Maintains and enforces the Isleta Resort and Casino’s rules of play.
• Provides setups for dealers as needed.
• Monitors compliance and prepares documents pertaining to federal currency reporting requirements.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all Poker games, promotions, and special events.
• Verifies gaming chip purchases with cash at the gaming tables.
• Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and administers disciplinary action on behalf of management.
• Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement.
• Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Occasionally performs duties of subordinates and other duties as needed.

Accountability and Supervision:

Directly supervises Poker Dealers while on shift.

Administers supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws.

Education and Experience:

• High School Diploma or General Education Degree (GED) equivalent, required.
• One (1) to two (2) years Poker experience and/or training, required.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must be 21 years or older.

Knowledge, Skills, and Abilities

• Must possess thorough knowledge of the principles and procedures of all Poker Games.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must…