Player's Club Supervisor

Job Details:

Job Location:

Albuquerque, NM 87113
Position Type:
Full Time
Salary Range: $25.64 - $28.85 Hourly

Job Shift: Swing
Job Category:
Casino

The Players Club Supervisor assures Player’s Club Hosts provide outstanding customer service to casino customers and provides encouragement, leadership and motivation ensuring a consistent and professional corporate image and the adherence of all implemented policies & procedures. This role also relays the benefits of Player’s Club membership by assisting and educating customers on all benefits.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

• Supervises Players Club Hosts on all day-to-day functions and tasks of the Player’s Club including evaluating performance, taking appropriate disciplinary action and commendations when necessary.
• Supervises hosts on all day-to-day functions related to the functions and tasks associated with Box Office.
• Conducts daily staff meetings with hosts to review promotions, Peak Rewards Members’ benefits, schedule changes, etc.
• Assists in ensuring the day-to-day operational policies and procedures for the Player’s Club and the use of the player-tracking system are always followed
• Assists in creating and implementing Player’s Club procedures, departmental policies, and adherence to the system of Internal Controls
• Recommends efficiency improvements to Player’s Club Manager on the daily operations of Player’s Club
• Assists in training Players Club personnel on day-to-day operations of the Player’s Club.
• Creates a report to record guest related issues
• Creates player-tracking reports as requested by Players Club Manager and management.
• Creates end of shift reports and provides all necessary information daily
• Makes daily updates to the Performance Journals of each Players Club Host to provide accurate information for evaluations and performance reviews
• Assists with moving, set-up and displaying promotional items for events
• Completes appropriate paperwork to retrieve cash from vault for customers transactions
• Evaluates promotional events and creates outcome reports with the assistance of Player’s Club Manager.
• Ensures goals, expectations, and customer service levels are achieved, as outlined by the Player’s Club Manager.
• Communicates system problems or concerns regarding program management to Player’s Club Manager and MIS
• Makes recommendations for improvements needed to the player-tracking system
• Responsible for ensuring inventory tracking and control procedures are adhered assuring a zero-variance regarding inventory of promotional materials
• Assists in creating teamwork initiatives in coordination with Player’s Club Manager
• Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOP's
• Documents spot checks in employee Performance Journals and End of Shift reports
• Responsible for completing assigned performance evaluations, training guidelines / coaching & mentoring programs with Players Club Hosts
• Responsible for helping prepare expense and revenue departmental budgets in accordance with property timelines and methods, as well as monitor and report on expenses and revenues periodically to ensure guidelines are being followed
• Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia and the other governing bodies including but…