Consumer Underwriting Manager

Job Details

Job Location:

Albuquerque, NM 87109

Position Type:
Full Time

Education Level: Bachelor's Degree or Experience

Travel Percentage:
Minimal Travel

Job Shift: Full Time

Job Category:
Banking

• Comprehensive Medical, Dental, and Vision Insurance
• Company paid Short-Term Disability, Life Insurance, and AD&D coverage
• Generous Paid Time Off; including Holidays, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement to support your professional growth and development
• 401(k) Plan with Employer Match
• Pension Plan to help you plan for long-term financial security
• Exciting Opportunities for Career Advancement

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well‑being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

• Lead by example, reinforce, and consistently uphold Sandia Area’s Values:
  Service, Sustainability, Efficiency, Trust, Stewardship, and Growth.
• Provide leadership, coaching, and mentorship to employees, fostering a positive and high‑performing team environment while ensuring alignment with organizational goals and priorities.
• Responsible for day‑to‑day operations, establishing strategies, and monitoring progress to ensure alignment with departmental and organizational objectives.
• Optimize resource allocation, including personnel {schedules, tasks, projects}, budget, and resources, to maximize effectiveness while controlling costs.
• Monitor performance expectations, provide regular feedback and coaching, and conduct performance evaluations to ensure goal achievement, member satisfaction, and regulatory compliance.
• Responsible for the recruitment, interviewing, and hiring process, ensuring candidates align with Sandia Area’s mission, values, and service culture.
• Oversee onboarding, training, and continuous development of employees to support professional growth and high team engagement.

• Ensure loan applications are completed within established turnaround times.
• Request and review all documentation necessary to complete each transaction ensuring all required documentation has been obtained and is accurate.
• Accurately calculate critical underwriting ratios such as debt‑to‑income, loan‑to‑value and, if necessary, unsecured debt ratios for all loan applications.
• Verify all information in the loan origination system is accurate.
• Determine eligibility of loan co‑maker, relationship to applicant and creditworthiness of the co‑maker.

• Review, approve, or decline consumer and residential real estate loan applications within delegated authority and in accordance with Credit Union guidelines, and risk appetite.
• Ensure consistent application of underwriting guidelines, policies, and risk standards across the underwriting team.
• Ensure maximum efficiency of lending activities and rapid turnaround time on loan decisions.
• Oversee Lending Center queues and underwriter’s personal queues to ensure timely loan review.
• Monitor loan quality, decision accuracy, and portfolio performance metrics.
• Provide guidance on complex credit decisions, including exceptions and policy interpretations.
• Provide second‑level review on loan applications requiring higher‑level approval authority.
• Perform second‑level review of underwriter’s cash flow analysis for accuracy and future training needs.
• Prepare recommendations for Loan Executive Committee on employee loans and loans considered complex or unusual.
• Explore options for members before denying requests including, but not limited to, the addition of collateral, guarantors or additional income, etc. Clearly communicate the denial reason(s) when no alternatives can be found…