Senior Customer Service Representative; Treasurer's Office

Senior Customer Service Representative (Treasurer's Office)

Treasurer's Office

415 Silver Ave SW

$18.60 - $26.50

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals;

career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Customer Service Representative Senior receives and responds to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generates work orders and requires follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.

Functional Area:

Treasurer

Duties and Responsibilities

• Conducts detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicates findings to taxpayers and prepares reports for department administration.
• Maintains confidential taxpayer files and documents.
• Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.
• Monitors and verify source documents in processing tax and miscellaneous payments.
• Calculates interest and penalty charges on delinquent accounts.
• Researches and prepares payment adjustment forms for tax refunds and re-applies.
• Researches and prepare tax release documents for Manufactured/Mobile home liens and releases.
• Processes Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization.
• Researches, processes, completes, reviews, and maintains necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
• Assists with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions.
• Processes, prepares, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
• Responds to tax roll and tax related questions both orally and in writing.
• Reviews and verifies system entries and information on data processed reports.
• Performs varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
• Assists in the training of personnel.

The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

Minimum Qualifications

• High School Diploma or GED.
• Two (2) years of work experience in clerical or office administration setting or related field.

Supplemental Information

Screening and Compliance

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.

Working Conditions

• All essential duties are performed indoors.
• Duties are performed in a temperature-controlled environment.
• Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry.
• Works under minimum supervision.

Equipment, Tools, and Materials

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.