Client Relationship Consultant ; Banker - Journal Center, NM

Client Relationship Consultant

Client Relationship Consultants build relationships with customers via multiple channels and provide tailored counsel based on a digital‑first mindset.

• Build relationships with customers through in‑person, appointment, and virtual channels.
• Assess and attend to customers’ banking needs, obtaining and processing account information.
• Demonstrate and educate clients on deposit and loan products and services, recommending solutions that align with their unique goals and needs.
• Proactively outreach and follow up with clients, asking questions and learning about their financial needs and banking channel preferences.
• Identify solutions for new and existing clients through effective engagement and communication.
• Maintain knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging self‑service digital products and services to meet their financial needs.
• Leverage resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

• High school diploma or equivalent.
• Typically has a minimum of 3‑4 years of retail banking experience or a combination of experience and commensurate training.

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Effective engagement and communication skills with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Customer service and interpersonal skills.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry (preferred).

• Requires working from a U.S. Bank location for all scheduled work days.
• Requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation
  
  Z.
• Subject to the required registration process, including criminal background and credit checks.
• Failure to meet or maintain NMLS registration requirements may result in rescission of the offer or termination of employment.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.

Pay Range: $20.00 – $23.00.