Senior Customer Service Representative; Treasurer's Office

Senior Customer Service Representative (Treasurer's Office)

Department: Treasurer's Office

Location: 415 SILVER AVE SW

Pay Range: $18.60 - $26.50

Close Date: 07/07/2026

The Customer Service Representative Senior receives and responds to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem‑solving skills. Documentation requests are entered into the computer, database, and/or various types of spreadsheets. The role generates work orders, follows up to close out work orders, dispatches animal care calls, public work requests for services, and places and tracks collection calls.

• Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepare reports for department administration.
• Maintain confidential taxpayer files and documents.
• Receive, account for, and record payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.
• Monitor and verify source documents in processing tax and miscellaneous payments.
• Calculate interest and penalty charges on delinquent accounts.
• Research and prepare payment adjustment forms for tax refunds and re‑applies.
• Research and prepare tax release documents for manufactured/mobile home liens and releases.
• Process Platt tax payments, ensuring validity of documentation before final authorization.
• Research, process, complete, review, and maintain necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
• Assist with daily updates to the tax roll, including changes in ownership, values, exemptions, and legal descriptions.
• Process, prepare, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
• Respond to tax roll and tax‑related questions both orally and in writing.
• Review and verify system entries and information on data processed reports.
• Perform varied customer service functions, including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
• Assists in the training of personnel.

• High School Diploma or GED.
• Two (2) years of work experience in a clerical or office administration setting or related field.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

• Successful completion of a post‑offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.

• All essential duties are performed indoors.
• Duties are performed in a temperature‑controlled environment.
• Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry.
• Works under minimum supervision.

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.