Mortgage Specialist

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance.

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Mortgage Specialist to join our Member Solutions team.

In this position, you will be responsible for contacting members with delinquent mortgage and Business Banking accounts via phone, email, text, and mail, leveraging skip tracing skills to locate members and collateral. You will negotiate and collect appropriate payments to resolve account delinquency, serve as the credit union’s subject matter expert on delinquent mortgage and Business Banking accounts, and ensure strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union.

• Effectively communicate with internal and external customers appropriately via in person and email, and provide exceptional service while multitasking, meeting strict deadlines, dealing with sensitive information, and resolving problems.
• Ensure strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union.
• Compile and present daily, weekly, and monthly tracking and performance reports related to mortgage activities for management review.

• Three to five years of similar or related experience.
• Associate’s degree, two‑year college degree, or equivalent.

• Knowledgeable in Microsoft 365, Pacer, New Mexico court lookup, Lexis Nexis, New Vista Solutions, and all internal systems as affiliated with the department.
• Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information, and resolve problems.
• Effectively communicate with internal and external customers appropriately via in person and email.
• Experience multitasking, meeting strict deadlines, dealing with sensitive information, and providing exceptional service.
• Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.