Member Solutions Float Specialist

Nusenda Campus
4100 Pan American Fwy NE
Albuquerque, NM 87107, USA

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. Diversity, equity, and inclusion are part of our culture and values.

We are currently seeking a Member Solutions Float Specialist to join Nusenda Credit Union. As a Member Solutions Float Specialist, you will provide advanced knowledge and support across all Member Solutions positions by processing and monitoring bankruptcies, assisting with repossession duties, recovery, collections, and responding to subpoena and garnishment requests. You will serve as a liaison with mortgage servicers on mortgage situations, loan modifications, and foreclosures.

You will manage delinquent equity loan portfolios and provide solutions to members. You will send reports to Chex Systems and create collection reports while researching documents for legal cases and providing support for the general collections queue.

• Provide advanced knowledge and support across all Member Solutions positions.
• Serve as a liaison between attorneys, third-party collection agencies, collections system vendors, letter vendors, E-Oscar, and credit reporting agencies.
• Process and monitor bankruptcies, assist with repossession duties, recovery, collections and processing, and subpoena and garnishment request responses.

• Five to eight years of similar or related collections experience.
• Ability to effectively communicate with internal and external customers in person, via email, etc.
• Experience in multi-tasking, meeting strict deadlines, handling sensitive information, and problem resolution while providing exceptional service.
• Proficiency in Microsoft Office and all internal systems affiliated with the department.

• Support all Member Solutions specialty roles (bankruptcy, mortgage, legal, recovery, repossession, coordinator) to ensure all specialty functions meet deadlines and service level agreements.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.