Small Business Loan Administrator

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

You will be responsible for supporting small business loan clients and business banking services, including Laser Pro documentation, and real estate title insurance and binders. You will also work directly with Small Business Relationship Managers and small business members to deliver excellent service throughout the loan pre-funding, closing, and post-closing processes.

• Perform complex administrative support for small business loans including reviewing documentation for accuracy and completeness, coordinating closings, and maintaining ongoing records.
• Apply knowledge of Small Business Administration (SBA) eligibility requirements to related requests, ensuring documentation requirements and required forms and checklists are accurate, coordinating with Small Business Relationship Managers (SBRM) and Underwriters.
• Proactively operate on account support and record keeping and independently prioritize tasks and follow through on assignments.

• One year to three years of similar or related experience
• Associates degree, two-year degree or similar

• Work with Small Business Underwriters, to help collect eligibility documentation and required forms, coordinate SBA-specific closing checklists, and route files to the appropriate internal teams for review and submission as applicable.
• Effectively communicate with internal and external customers appropriately via in person, email etc. Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department. Ability to adapt quickly to change and proactively communicate.
• Ensure compliance with Credit Union policies and procedures related to areas of responsibilities.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.