Sr Consumer Loan Specialist​/Consumer Loan Specialist

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Regular Full-Time 8 Albuquerque, NM, US

3 days ago Requisition

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.
We are currently seeking a Sr. Consumer Loan Specialist & Consumer Loan Specialist to join Kirtland Credit Union! This is a regular, full-time position based at our Kirtland CU Headquarters in Albuquerque, New Mexico, with the opportunity for a hybrid work schedule following an introductory period and subject to manager approval.

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program
• 401 (k) employer match
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year!
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Employer paid Life Insurance
• Employee Assistance Program
• Employer paid Short- and Long-Term Disability Insurance
• Travel Assistance Program

This is what we would like you to do:

Responsible for quality control, processing, funding, and servicing of all consumer loan products generated through both the compliance standards of direct and indirect channels. Responsible for following established procedures, policies, and guidelines for quality control. Works closely with loan origination employees to create a seamless loan funding process. Performs post-funding activities and administers collateralized loan title procurement and audit process to ensure KCU’s collateral lien is properly perfected.

The Consumer Loan Servicing and Processing Specialist is responsible for assisting members with loan questions, payment protection, GAP, MBI Warranties, collateral protection, credit bureau disputes, total loss processing and all other servicing requests. Apply state and federal regulatory and legal requirements to loan funding and servicing processes. Ensures that areas of responsibility support Kirtland Credit Union’s (KCU) mission, vision, strategic objectives, and service standards.

Ensures that services are delivered professionally and efficiently. Supports and provides exceptional internal and external member experience.

Primary

Job Duties:

• Loan Servicing:
  
  Assumes responsibility for servicing consumer loans, assisting members with payoffs, payment and transaction history.
• Acts as an Agent in assigned queues and performs extraordinary issues and research disputes.
• Provide outcome to members with appropriate documentation.
• Process total loss claims, working effectively with insurance companies, members, and the Account Resolutions Department when necessary. Reaching out to members to explain the process, following up for requested documents, keeping members informed of process status and getting deficiency balance work out loan approved.
• Update and process force placed insurance (Collateral Protection Insurance (CPI)), adjusting members’ payments and assisting with tracking collateral insurance). Adjust payment buckets on core system as needed.
• Manage and process total loss claims.
• Research, investigate, and resolve credit bureau disputes using e-OSCAR while ensuring compliance with applicable regulations and maintaining accurate account reporting.
• Post loan payoff payments as necessary, ensure system reflects changes and files updated.
• Review and process paid loans according to departmental procedures and properly release liens as necessary.
• Maintain and follow file retention policy and guidelines when loans are paid in full and closed.
• Process and handle payment deferrals, loan adjustment requests and documenting on core systems in loan notes.
• Assumes responsibility for loan documentation accuracy and effectively funds loans in accordance with state and federal laws and…